Refund policy

The first 7 days of any subscription are a free trial — you are not charged. If you cancel before day 7, you owe nothing. If you keep your subscription and are charged on day 7, you can request a full refund within 7 days of that charge, as long as you haven't watched or downloaded a large share of members-only content during that time.

This guarantee applies only to the first billing period of each account and does not extend to later renewals.

The window to send a refund request is counted from your first charge (the day your free trial ends):

• Monthly plans: up to 7 days from the date of your first payment.
• Yearly plans: up to 7 days from the date of your first payment.
• Requests received after this window are reviewed case by case, with no guarantee of a refund.

Just message us on WhatsApp or by email and include: your account email, the plan name, and a short reason. We usually reply within 2 to 5 business days.

Once approved, the amount goes back to your original payment method (the card you used) and usually takes 5 to 10 business days to appear in your account.

You can cancel anytime from your dashboard. Cancelling stops the next automatic renewal; you keep access until the end of the period you’ve already paid for.

For yearly plans outside the 7-day window, in certain cases we may review a request for a partial refund of unused months on a case-by-case basis.

A refund is usually not available in the following cases:

• Payments that fall outside the stated request window.
• Accounts banned or suspended for violating the Terms of Service.
• Content access that was already consumed through a free-trial or promotional offer.
• Extensive use of premium content before the request was filed.

If there was a billing mistake or a technical error, please tell us — we always look into those in good faith.

Questions about a refund or your billing? Our support team is happy to help.